NTB-National Tire & Battery

Foto of NTB-National Tire & Battery

Reviews

• Paris Pressley

  Nov, 18 2018
  ★ ☆ ☆ ☆ ☆
  IMPROPER VEHICLE REPAIRS BY NTB IN UNION CITY GA.
  
  I took my van to NTB in Union City GA. to see what was causing the brake light to come on. I specifically told them my concern was the break light. They told me they would inspect the brake system and tell me what it was. Later in the morning they came back and said I needed over $1500.00 of work done on the front brake system to fix the brake light issue. They said I needed new brake drums, calibers, brake pads, system flush.... Because the brake light was coming on before I went to them, I had replaced my front pads myself a few months before and didn't see any problems with the brake assemblies when I checked them myself. I reluctantly agreed to NTB agreement and signed to begin work.
  
  When they finished all the work they told me to pay. I did and left the office. I crank the truck and the light came on in the parking lot. I called complaining and they said they could not get the light to go off and I should call Ford. I told them they charged me and the issue was still there and I wanted it fixed. They took it back in the next day and said they would replaced the master cylinder. But, the light was still coming on afterwards and they said they was not going to do anything else.
  
  I called NTB Customer service and was assigned Mrs. Lane-Walker and was told to take the truck to Ford, have it inspected to verify the brake light cause and the issue would be settled. I took it to Ford and they said it was a electrical issue and fixed it for $198.00. Ford also said the front wheel bearings were damaged and needed replacement another cost of around $400.00. After sending Fords information over to Mrs. Lane-Walker at NTB customer service, she began to dispute Fords finding, criticizing the written estimate and saying NTB did nothing wrong.
  
  NTB failed to identify the real cause of the brake light issue, repaired and replaced the wrong components and is not taking responsibility. NTB customer service has failed to solve my problem and is not taking responsibility.
  
  I want my money back please! Paris Pressley

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